Guide

ayanofukumura's official online shop is a cross-border EC website accessible inside and outside of Japan.

* Products will be shipped from within Japan. (Customers are responsible for shipping costs)
* Limited to personal use. (Use for resale or commercial purposes is not permitted.)
(A customs duty may apply for deliveries outside of Japan.)

Sipping Options(Countries and regions to which we deliver)

We use Yamato Transport for shipments within Japan and Yamato International TA-Q-BIN for shipments outside of Japan.
Visit the Yamato International TA-Q-BIN website to find out if Yamato International delivers TA-Q-BIN to your country or region.
* Although listed, some areas such as remote islands are not covered by TA-Q-BIN international services.

· Yamato International TA-Q-BIN
https://www.kuronekoyamato.co.jp/ytc/customer/send/services/oversea/

· Areas supported by International TA-Q-BIN (UPS website)
https://wwwapps.ups.com/ctc/request?loc=ja_JP

Domestic shipping and overseas shipping

The customer pays the shipping costs.

1. Shipping within Japan is 500 yen (including tax) and we offer free shipping for purchases of 10,000 yen (including tax) or more (including remote islands).

2. Shipping costs outside of Japan may vary based on weight and distance. Visit the Yamato International TA-Q-BIN website for more information.

· Yamato International TA-Q-BIN
https://www.kuronekoyamato.co.jp/ytc/customer/send/services/oversea/

Membership registration (free)

Membership registration is required to purchase from this website. By creating a free account, you agree to our privacy policy and terms of use.

About your order

· We only accept online orders.

· Once your order has been placed, we will send you an order confirmation email. Please keep the e-mail for reference in the event of an application.

Cancellation / application expiration date

If you do not make payment within 7 days after placing your order, your order will be automatically cancelled. If you would like to cancel your order, please contact us within 7 days.

E-Mail:shop@ayanofukumura.com

Payment

· We accept payments in Japanese yen (JPY), US dollars (USD), and EURO (EUR). Please contact your credit card company for terms, exchange rates, timing, and fees.

· Payment by credit card and cash on delivery are possible in Japan.

· Outside of Japan : We only accept payment by credit card.

Customs fees, import duties, etc. [Important]

In some countries or regions, customs fees / duties and other import taxes may be charged depending on the amount and quantity of the goods. In this case, the costs are your responsibility.
Please pay the shipping company directly at the time of delivery.

* For details, please contact the customs office in your relevant country or region.

* In case the products are returned to us for the reason you do not pay the customs fees, we cannot refund you.

* The tariffs might be as high or even higher than the product price.

* No customs duty will be charged if it is within the personal use tax allowance. (However, the tax allowance might be small.)

About the delivery

In principle, we will ship within 14 working days of placing your order.
We use Yamato Transport for shipments within Japan and Yamato International TA-Q-BIN for shipments outside of Japan.

* Normally, your package will reach you within 5 days (approximately) from the date of dispatch. However, it may vary depending on the country, region, as well as customs clearance.

Returns and exchanges

We take care of the administration and shipping of our products. However, if there are any problems or defects with the product, please contact us within 7 days of the product's arrival. We only accept returns if the product is defective.

E-Mail:shop@ayanofukumura.com

* We will take responsibility for the delivery of replacement products.

* If the item is defective, we will cover the return shipping fee.

* If the product is returned without notice, the product amount and shipping costs will not be refunded.

* Refunds may take up to 2 months from the date of receipt of the items. (You will be refunded to the bank account used when paying for the order)

* Currency exchange rates at time of billing and refund may differ. Please note that we cannot respond to requests for reimbursement for these charges.

Contact

For inquiries, please use the relevant contact form.
We will reply within 3 working days. If you do not get a response within 3 working days, there may be a possibility of an error. We apologize for the inconvenience and please contact us again.

About data security

The customer's personal data is encrypted and protected by SSL.
Please use the recommended browser that enables SSL communication.